Frequently Asked Questions

Everything you need to know about your Sundae Body routine.

Are your products suitable for sensitive skin?

Yes, our whipped body washes and moisturizers are formulated with skin-loving ingredients like Kakadu Plum and Shea Butter, designed to be gentle on all skin types.

How long does shipping take?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Are Sundae Body products vegan and cruelty-free?

Absolutely. We are proud to be 100% vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients.

Can I track my order?

Yes! Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.